Technical Support Staff for Software - Pasig

Duties and Responsibilities

Assist in the installation of Zerix Text to clients.
Interact directly with customers either by telephone, email, or face-to-face (field work).
Assist customers with product and transaction inquiries.
Obtain and evaluate all relevant information to handle inquiries and complaints.
Manage and solve customer complaints.
Research and troubleshoot customer related service issues.
Perform customer verifications, process orders, forms, applications and requests.
Direct requests and unresolved issues to appropriate departments.
Keep records of customer interactions, transactions, complaints, and details of actions.
Assist in the presentation of the technical aspect of Zerix with the clients.
Communicate and coordinate with various internal departments.
Other tasks that may be assigned.

Requirements:
Male. Must be at least a graduate of Information Technology or equivalent.
Preferably 1-2 years experience in a Technical Support position.
Must be customer service oriented, team player, and flexible.
Must have good analytical and decision-making skills.
Must have basic knowledge in HTML, .net, C#, and PHP.
Must be willing to do field work from time to time.