Customer Service Representative - Pasig

Customer Service Representative
Description
•Answers telephone and provides information/assistance to customers.
•Operates computer/on-line guidelines for the purpose of responding to customer inquiries..
•Communicates with customer on the phone or via written correspondence to resolve concerns.
•Resolves customer issues on the first call/contact whenever possible without having to transfer caller.
•Follows escalation procedures as needed.
•Completes processes and maintains applicable paperwork and records.
•Maintains sense of urgency on customer issue
•Retains personal ownership of customer issues until resolution is achieved
•Shares solutions to customer issues with team members
•Communicates customer issues and feedback through established channels
•Practices diplomacy to enhance customer experience
•Constantly seeks ways of furthering knowledge and enhancing skills for improvement of future performances
•Supports personal and team adherence to Company policies , rules and regulations
•Performs other related duties as may be assigned by immediate superior/s

Qualification
•-College graduate of any 4-year or 2-year course (but not preferred)
•-With at least 6 months experience in Inbound Account (preferably Telco account);
•-Technical background is a plus;
•-Excellent in written and oral communication skills;
•-With strong customer service orientation;
•-Confident and can converse well in English language;
•-Willing to undergo training.

FOR INTERESTED APPLICANTS PLEASE SEND YOUR RESUME AT hr@iventuresph.com