Portuguese Speaking Specialist - Pasig

JOB TITLE: PORTUGUESE Speaking Specialist
GROUP: Collections – Liner Finance & Accounting
LOCATION: Ortigas, Pasig City
SALARY:
Monthly base – Php 20K to Php 30K, depends on the years of experience
Language premium – Php 20K to Php 40K, depends on the language proficiency

RESPONSIBILITIES:
• Collections Associates are responsible for the management and collection of outstanding customer accounts, whilst maintaining the highest level of customer service. They will regularly engage with customers via phone, to ensure the timely payment of invoices and the resolution of any disputes or queries.
• They will engage in problem solving and actively aim to find solutions to issues that are inhibiting the payment of invoices.
• Manage all assigned accounts in accordance with business rules, collections strategy and workflow guidelines.
• Communicate and work with Collections Analyst to ensure the customer queries, requests and disputes are actively logged and maintained in relevant systems.
• Make daily outbound calls, as outlined by the Analyst and use effective questioning and negotiation techniques to resolve disputes and determine reasons for non-payment.
• Ensure disputes are identified and logged and that the customer data is updated and maintained in the relevant databases.
• Provide timely feedback to customer regarding disputes, queries, invoice information.
• Attend to inbound calls and email requests for information and ensure that these are responded to in a timely and accurate manner.
• Monitor credit worthiness of customers and ensure feedback is recorded and escalated in a timely manner.
• Ensure all critical matters are escalated to the relevant managers in a timely manner.
• Engage in lateral thinking in order to find customer solutions and achieve outcomes.
• Actively follow up with payments and assist with the disputes handling process.
• Meet agreed KPIs and complete tasks in accordance with SLAs.
• Carry out ad-hoc tasks as assigned by the team leads.
Performance
• Ensure compliance with cluster specific SLAs relating to sending SOA
• Ensure call lists are generated and sent in accordance with KPIs
• Ensure timely and accurate responses to all email communication
• Assist with achievement of team revenue targets (weekly and monthly)
• Willingness to work in a team environment
• Demonstrates the highest level of business communication both internally and externally
• Undertake all tasks assigned by MAERSK management
• Meet KPIs
• Work with team towards reducing overall OD% for cluster

KEY QUALIFICATIONS:
• Candidate must possess a Bachelor’s/College Degree
• With exceptional Potuguese communication skills, both spoken and written
• With good English communication skills, both spoken and written
• Collections or sales experience in a BPO or call center set up a plus
• Preferably with experience in handling Accounts Receivables and possesses a basic understanding of processes involved in Finance and Accounting, not a requirement
• Candidate must have a high level of comprehension, excellent problem solving skills, and the ability to think on his/her feet
• Familiar with MS Office applications
• Ability to work in a fast-paced, performance-driven environment
• Ability to work across a number of shifts, including night shift
• Must be willing to work in Ortigas, Pasig City
• Full time positions available

Send resume to katnievadencom@gmail.com
Contact Ms. Katherine Nieva 09063886336