Customer Servire Representative - Pasig

REQUIREMENTS:

Answers telephone and provides information/assistance to customers.
Operates computer/on-line guidelines for the purpose of responding to customer inquiries..
Communicates with customer on the phone or via written correspondence to resolve concerns.
Resolves customer issues on the first call/contact whenever possible without having to transfer caller.
Follows escalation procedures as needed.
Completes, processes and maintains applicable paperwork and records.
Maintains sense of urgency on customer issue
Retains personal ownership of customer issues until resolution is achieved
Shares solutions to customer issues with team members
Communicates customer issues and feedback through established channels
Practices diplomacy to enhance customer experience
Constantly seeks ways of furthering knowledge and enhancing skills for improvement of future performances
Supports personal and team adherence to Company policies , rules and regulations
Performs other related duties as may be assigned by immediate superior/s

Preference will be given for those who apply online so please check your email regularly.